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We would be grateful if you could complete our Patient Access Survey.  Your answers will be completely anonymised, and will help us to improve our services.

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The Public Health England has set up a free Helpline for women who want further information about the issue that has arisen with the invitation process for the NHS Breast Screening Programme, and for women who have cancer.  Any patients who have been affected by this incident will receive a letter by the end of May. 

You can call the helpline on 0800 169 2692 - Added May


 

Welcome to Overton Park Surgery 

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Overton Park Surgery is a friendly, modern  GP practice  in the centre of Cheltenham. 

The practice  has a long and notable history. It was established in 1899 by Doctor Grace Harwood Steward Billings, the first female GP in Cheltenham.  Now we are a very busy and pro-active training practice, with a practice population of 11,800 patients.

All our clinical rooms are on the ground floor, and the building is fully accessible to wheelchair users. Please be advised that there is limited parking on our site, and is primarily for the use of less mobile patients, expectant mothers and parents of young children.

The Practice Team aim to provide a holistic and personal approach to health care with the patient at the centre of decision making.


Over the Counter Medication

From 31 May 2018, a range of medicines that are available to buy over the counter from pharmacies and supermarkets will no longer be routinely prescribed by GP surgeries. Please see here for further information. -  - New

Ordering Prescriptions Over the Phone

We have joined a new service to allow you to order your repeat prescriptions by telephone.   The Prescription Ordering Line is open Monday - Friday, 9am to 5pm, and calls are charged at standard rate.  The number is: 0300 421 1215


Walk-In Phlebotomy Services at Cheltenham General, Gloucestershire Royal and other hospitals

Please click here for the locations and opening times of Walk-In Blood Test Services provided by Gloucestershire Hospitals.


Continuity of Care

If you have an ongoing health concern or a long term health problem it is helpful to see the same GP, where possible, as they will be familiar with your medical history and personal circumstances. However you are able to see any GP you choose.  


OPS Practice Charter


OPS Spring Newsletter

Read the latest news about the surgery and staff.


Overton Park Access 2017 Report

The results from the Access Survey are in!  Thank you again to everyone who took part, and the Receptionists for handing out the clipboards. Click on the header to view the complete report.


Receptionists

Our receptionists are key to the smooth running of the Practice. They are the first point of contact for patients; intermediaries between the doctors and public; and deal with a wide range of questions, problems and emotions every day.


Needing to make an appointment can be distressing and stressful, and our receptionists work to make seeing the right healthcare professional as positive an experience as possible. Unfortunately, due to the high demand upon services in general practice, they cannot always give the patient what they want. Or what the patient believes that they need. Patients may also be uneasy with telling a receptionist why they are asking for an appointment.


GP receptionists are trained and instructed by the GPs to direct patients to the most appropriate healthcare professional (GP, Nurse, Healthcare Assistant) so that they are seen by the right person as quickly as possible. For example, it is not appropriate to use a GP appointment for advice on giving up smoking, and the receptionist will book an appointment with a healthcare assistant. Our Nurses are specially trained in long-term conditions such as Asthma, Hypertension and Diabetes, and our receptionists will book a patient to see them for a review.


Improving standards of service is of ongoing importance. We encourage our patients to tell us where we can do better, or what we're already doing well. NHS England has also promised future funding for training reception and clerical staff in the GP Forward View.


Care Navigation and Active Signposting

Cheltenham practices are working together with local pharmacies, physiotherapists and other services to try and ensure that patients get the right treatment with an appropriate time.  Sometimes the GP isn't the best person to see, and the patient can be seen and treated quicker by a nurse, physiotherapist, pharmacist or other service.  This is where 'active signposting' or care navigation, as we call it, comes in.

Care navigators are receptionists and administrative staff that, through specialist training, possess additional skills that enable them to improve access to primary care.  After briefly assessing your problem, the receptionist may suggest a referral to one of the following options:

Improved Access (Extended hours GP Surgery)

Pharmacy Minor Ailments Scheme

Physiotherapist

The quickest and most effective way to get access to physiotherapy service is through self-referral. For physiotherapy self-referral please visit:

Physiotherapy at Community Hospital - Gloucestershire Care Services: Physiotherapy self referral form - Community Hospitals

Physiotherapy at Cheltenham General Hospital or Gloucestershire Royal Hospital: Physiotherapy Referral Form - CGH & GRH Hospitals

(Site updated 22/06/2018)

Contact Details

Overton Park Surgery

Contact Telephone

01242 580511
01242 580511
0300 421 0220
01242 580511
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