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Welcome to Overton Park Surgery
Overton Park Surgery is a friendly, modern GP practice in the centre of Cheltenham.
The practice has a long and notable history. It was established in 1899 by Doctor Grace Harwood Steward Billings, the first female GP in Cheltenham. Now we are a very busy and pro-active training practice, with a practice population of 11,800 patients.
All our clinical rooms are on the ground floor, and the building is fully accessible to wheelchair users. Please be advised that there is limited parking on our site, and is primarily for the use of less mobile patients, expectant mothers and parents of young children.
The Practice Team aim to provide a holistic and personal approach to health care with the patient at the centre of decision making.
Cheltenham Central Primary Care Network
Overton Park is working together with five local surgeries as a Primary Care Network (PCN), called the Cheltenham Central Network.
PCNs form a key building block of the NHS long-term plan. Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system
PCNs will eventually be required to deliver a set of seven national service specifications.
Five will start by April 2020:
• structured medication reviews.
• enhanced health in care homes.
• anticipatory care (with community services).
• personalised care and supporting early cancer diagnosis.
The remaining two will start by 2021:
• cardiovascular disease case-finding.
• locally agreed action to tackle inequalities.
As part of the above, all six surgeries provide joint Improved Access (IA) Clinics based here at Overton Park in weekday evenings, and over the weekend during the day.
Our clinical system, SystmOne, allows the sharing of your GP record—with your explicit permission. This means your care can always be complete no matter where you are seen. We have signed a data sharing agreement to allow us to work appropriately together and to protect your personal data. Details of this agreement is available on request. You may be asked if it is appropriate to ‘share out’ your record so that it can be access in an Improved Access Clinic. Each time you attend an Improved Access appointment, your verbal assent will be requested again, and you can withdraw your consent at any time.
We have recently appointed five community pharmacists to work in our practices. These pharmacists may contact you to undertake medication reviews or might suggest that you make an appointment to attend for clinical review, e.g. Hyper-tension. Over the next 2-3 years, the team will expand to include physiotherapists, paramedics and social prescribers, all working across the PCN practices.
NHS England has confirmed that our integrated community-based teams (including District Nurses) and mental health services will configure their services around our joint Network boundaries. These new teams will continue to provide services to people with more complex needs, and by working closer with our surgeries, provide improved proactive and anticipatory care.
PCNs will also be expected to think about the wider health of our population, taking a proactive approach to managing population health and, from 2020/21, assessing the needs of their local population to identify people who would benefit from targeted, proactive support.
Healthwatch Gloucestershire is the county’s independent health and social care champion. It exists to ensure that people are at the heart of care.
Dedicated teams of staff and volunteers listen to what people like about local health services, and what could be improved. Healthwatch Gloucestershire look at trends and report back to service providers and commissioners. Healthwatch Gloucestershire can also help people find the information they need about health and care services in their area.
To find out more, visit the Healthwatch Gloucestershire website.
Walk-In Phlebotomy Services at Cheltenham General, Gloucestershire Royal and other hospitals
Please click here for the locations and opening times of Walk-In Blood Test Services provided by Gloucestershire Hospitals.
Continuity of Care
If you have an ongoing health concern or a long term health problem it is helpful to see the same GP, where possible, as they will be familiar with your medical history and personal circumstances. However you are able to see any GP you choose.
Our receptionists are key to the smooth running of the Practice. They are the first point of contact for patients; intermediaries between the doctors and public; and deal with a wide range of questions, problems and emotions every day.
Needing to make an appointment can be distressing and stressful, and our receptionists work to make seeing the right healthcare professional as positive an experience as possible. Unfortunately, due to the high demand upon services in general practice, they cannot always give the patient what they want. Or what the patient believes that they need. Patients may also be uneasy with telling a receptionist why they are asking for an appointment.
GP receptionists are trained and instructed by the GPs to direct patients to the most appropriate healthcare professional (GP, Nurse, Healthcare Assistant) so that they are seen by the right person as quickly as possible. For example, it is not appropriate to use a GP appointment for advice on giving up smoking, and the receptionist will book an appointment with a healthcare assistant. Our Nurses are specially trained in long-term conditions such as Asthma, Hypertension and Diabetes, and our receptionists will book a patient to see them for a review.
Improving standards of service is of ongoing importance. We encourage our patients to tell us where we can do better, or what we're already doing well. NHS England has also promised future funding for training reception and clerical staff in the GP Forward View.
Children’s Phlebotomy service in Gloucestershire
This service is available at two sites, each with different eligibility criteria. Please see below.
This is not a walk-in service. You must book at appointment.
Cheltenham General Hospital - 0300 422 4462 (Answer phone service: leave your details and you will receive a call back)
• 2 years up to and including 5 years, 6 years and over will need to attend the adult services in West Block.
• Only available on a Tuesday and Wednesday 09.30 – 12.00 , 14.00 -16.00.
• Children with Learning disability or special needs of any age can be seen once a month (date on enquiry).
Gloucestershire Royal Hospital - 0300 422 8383 (Answer phone service: leave your details and you will receive a call back)
• 0 years up to and including 5 years, 6 years and over will need to attend the adult services in the Edward Jenner clinic.
• Available Mon –Fridays most weeks ( certain days have times blocked out due to clinic and staffing constraints) 09.30-12.00 , 14.00-16.00.
• Children with Learning Disability or special needs of any age can be seen most days; there is also medical back up for difficult to access children / babies.
(Site updated 16/09/2019)