News:

 **PLEASE NOTE THAT 524605 IS NO LONGER IN OPERATION - PLEASE USE 580511 FOR ALL CALLS**

Please provide us with your mobile phone number if you have one.

OVERTON PARK SURGERY NEW BUILDING EXTENSIONS

**The building works have now been completed. Please note the Doctors have now moved to the new rooms at the Surgery. We hope you will find the new waiting room more comfortable with the additional space and new seating. Thank you for your patience during the building works.**

**OPENING TIMES**

Please note our Surgery opening times have
changed as from 1st December 2008:

Mondays and Thursday we are open from 8:30am until 7:30pm.
Wednesdays we are open from 8:30am until 6:30pm.
Tuesdays and Fridays we are open at 7:30am closing at 6:30pm.
We will also be open on two Saturdays during the month from 9:00am until 11:00am. 

**HEALTH VISITORS DROP-IN CLINIC**
Please note that from 01.07.2009 there will no longer be a drop-in clinic. You should instead book an appointment between 9:40am and 11:30am.

Prescription telephone line
Please note that the prescription phone line was closed from the 2nd June 2008. Please take advantage of the online repeat prescription ordering service - details below.

Travel Vaccination Charges
Please note our new travel vaccination charges - see the link under Practice Information on our homepage for info.

Out of Hours  
During the overnight and weekend hours, if you require medical attention, you should ring the Out-of-Hours telephone number (08454 220220).

Home Visits
Telephone: Cheltenham 580511 (press 3).  Patients whose illness prevents them from coming to the Surgery, can be visited in their own homes. However, on average, seeing you at home takes four times as long as seeing you in the Surgery, so please come along if you can.

Online Prescriptions
Order prescriptions online and book appointments via our Emis Access system.  You must register in the practice for this service.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.