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Improved Access and Countywide Clinics

Improved Access for the Cheltenham Central Cluster

Seven of your local Cheltenham GP surgeries are now working together to provide additional GP appointments for all their registered patients in Improved Access clinics. They have called this group of practices the Cheltenham Central Cluster.

The surgeries in this cluster are: Overton Park Surgery Yorkleigh Surgery, Underwood Surgery, Royal Crescent SurgeryCrescent Bakery Surgery, West Cheltenham Medical and Berkeley Place Surgery.

Countywide Clinics for Gloucestershire

If you are not registered at a practice within the Cheltenham central Cluster but still need a GP appointment for a minor ailment, you can be booked into a Countywide Clinic.

 

Overton Park

Healthy Living Centre

Monday

4pm - 8pm

10am-3pm

Tuesday

4pm - 8pm

Wednesday

4pm - 8pm

11am - 3pm

Thursday

4pm - 8pm

 

Friday

4pm - 8pm 

11am - 3pm

Saturday

8:30am-12:30pm 

 

What's the difference between Improved Access and the Countywide Clinics? 

The Countywide Clinics held on Saturday afternoon and all day on Sunday, whilst held at Overton Park Surgery, are available to any patient in the county.  Patients who are not registered within the Cheltenham Central Cluster, however, cannot have their complete medical records accessed by the GP in the clinic.  For the sake of patient safety and GP indemnity, only minor, routine ailments can be booked into Countywide appointments.

Patients within the Cheltenham Central Cluster can have their entire record viewed, and thus can be seen for more complex problems.

 Who will see me, and how will they know about me?


All of our appointments are with a GP.

If you are registered with a surgery in the Cheltenham Central Cluster: With your consent, they will have full access to your medical records, so you can be assured they will be aware of any ongoing condition.

If you are registered with a surgery which is not in the Cheltenham Central Cluster: With your consent, the GP will have access to your Summary Care Record (SCR).  This includes your medicines and allergies.  It is always recommended that you have an enhanced SCR, which includes extra details including ongoing health problems like dementia or diabetes; treatment preferences; and details of a Carer.  Speak to the receptionist at your registered GP surgery to have this.

If you do not wish to share your records, you will need to let your practice know, but this could limit the appointments available to you.

For further information, please see this data sharing letter for patients for more information, and the patient information leaflet provided by SystmOne (provider of our clinical system).

How do I make an Appointment?

Please speak to the receptionist of your registered practice who will offer you the best option to meet your needs, including these clinics.

Please note there will be no telephone access after 6:30pm on weekdays.

You may wish to consider some of these other options for advice before you ring your surgery for an appointment:

* NHS website (www.nhs.uk/pages/home.aspx)

* Your local Pharmacist

* The ASAP app (available at www.asapglos.nhs.uk)

'Improved Access' replaced Choice+ from 1st April 2018. Countywide Clinics and complete provision of the Improved Access clinics for the Cheltenham Central Cluster at Overton Park Surgery began 3rd September 2018.



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